Jenny did such a great job helping us close on our first house that we decided to use her again to refinance. She was wonderful to work with, especially during COVID. She sent a notary to our house and we were able to close from our property with social distancing measures in place. I can't recommend her enough--she is professional, gives prompt responses, and does her best to make sure that you are happy with your mortgage company and rate. We plan on working with her again if we buy another house.
Jenny is awesome and very helpful! Jenny went above and beyond to help us with selling our home and getting us into our new home! Jenny will help with all of your home selling and home buying needs!
This was my second time working with Jenny and she is simply the best. Excellent communication, I was kept apprised of every step of the process. I am extremely pleased with the service and outstanding service provided by Jenny Phung.
Jose and Maria
Jenny went above and beyond to get our house done for us. A first time home buying experience I will NEVER forget, luckily Jenny was there to save the deal! Could not recommend her more!
We had a complex case with 2 appraisals and lender change, and Jenny did a really great job helping us! It was extremely fast, she was also willing to answer all our questions and helped getting the greatest rate possible. We truly enjoyed the process, everything ran smoothly thank to Jenny! Would highly recommend her to all my friends.
Jenny was absolutely phenomenal to work with. We had a unique set of circumstances facing us and she came through in every way possible to get this done. Communication and follow-up are the cornerstones of outstanding customer service. Jenny encompasses these qualities. I couldn't recommend her more strongly. I'd like to give her a 6th star. Thanks Jenny!!!
Jenny is such a wonderful lady. I was introduced to her by my realtor during the process of purchasing a new home. She was able to get the best deal for both of us - she was easy to contact, i could call her early in the morning or late at night and she would answer. She provided all the options that she knew would be beneficial to us and was always thinking ahead in making sure that we knew what to expect at any time. I met Jenny at my parent's closing, and I would say she has the same personality over the phone that she has in person. Even after closing, she keeps open a line of communication that makes you feel like a part of the family to her.
Grand Prairie, Texas
Jenny was great to work with. I had a ton of questions and she always picked up the phone when I called. Made everything super easy and got us a super low rate. I would recommend her to anyone.
Amazing miracle worker. If you need a loan broker then stop searching now. Seriously stop searching. Jenny is the best. We’ve now bought two houses through her and she was just amazing to work with. She goes above and beyond even in cases that she doesn’t have to, even the title company that we used was impressed with her. I honestly don’t think we would be in our current house or our house before that if it wasn’t for all her hard work and knowledge that she provided us along the way. She educated you through the process and just makes it work even if there are any hiccups, so stop looking if you need a loan officer call her you won’t regret it. I know this review may sound fake or paid for, I can tell you that it isn’t either but she is seriously that amazing.
Satisfied Home Buyer. Jenny was great! For a first time buyer this was a easy successful purchase didn’t even stress one bit!!! Highly recommend Texas Union Mortgage. Jenny will get the job done.
Mesfin and Zion
Efficient. Jenny is more than a lending professional. She’s compassionate, full of empathy & understanding of our needs. She’s now our friend for life and can’t wait to recommend her to prospective customers. Well done, Jenny!
Caden and Avery
Amazing! Jenny was amazing to work with! As first time home buyers she walked us through everything we needed to know and made the process Easy! She always kept us in the loop and made sure everything was done in a timely manner! I would highly recommend Jenny to everyone I know!
Great all the way around. From the very first conversation with Jenny, she was helpful, professional, and transparent. She walked me through all the steps needed to have my loan processed and she got me a GREAT rate. Jenny kept me in the loop with everything and even helped with Home Insurance. She is very knowledgeable and was/will be great asset to me and anyone else that chooses to work with her.
Little Elm, Texas
Jenny and Nichole were amazing in my first time home buyer journey! I had many questions going into the process, and they answered all of them thoroughly! I was planning my house months ahead of time and they kept in frequent contact to help with any estimates and understanding all the costs involved.
Most importantly, they let me know what to expect from the underwriting process. It was not nearly as painful of a process as I was warned by others.. probably because they did not use Jenny's team! When you are buying a house, set some realistic expectations based on budget and let Jenny's team handle the rest!
Royce City, Texas
Jenny was a pleasure to work with & was extremely helpful with all of our questions, she was always willing to take our call & made the process so much smoother. She went above & beyond our expectations & helped us get the deal done!
I can’t say but only excellent things about Jenny. From very beginning she was helpful and informative. Transparent and honest and very courteous in her prompt response. I’d say if you have difficulty with builder mortgage or any other lender. Don’t waste time just to see her in first place to avoid any delay on your loan processing. Her ethics and professionalism is excellent. A+.
Jenny was the only lender that was able to get me approved high enough for my house. Not only did she come in higher than a handful of other lenders, but I was able to get a better house because of it. Thank you to her and one of her associates, Nichole, I was able to get my first home with no problems at all. If it wasn't for Jenny and her team I wouldn't be where I am at today. I will be forever grateful!!
We were extremely pleased with our experience with Jenny. She went above and beyond the expected job requirements. She made sure we understood everything about our loan and kept in touch with us about the process. If we had any questions at all, she was prompt and thorough with answering them. I cannot brag enough about how fantastic of a job Jenny did. I would definitely recommend her to anyone and everyone looking to buy a home.
Jenny has been helping my wife and I from the start. Couldn't have been more helpful!! She stayed in constant contact with us everyday, telling us what we needed to get, making sure we were OK, if we needed anything. I couldn't have been happier. Thank you Jenny so much you seriously take great pride in your job and it shows!! Would recommend her to anybody that is looking to purchase a home. She has all the answers.
She is the one. When we decided to buy a new house in March 2018, we were looking around for a good, trustworthy mortgage broker and my brother had referred us to Jenny Phung at Texas Union Mortgage. Our first impression was "she is awesome, such a dedicated person and very knowledgeable in her line of business". During the home construction, we had Jenny by our side all the way to closing in September 2018. Jenny and her team always responded promptly with every question or concern that we had, they are very helpful, friendly and professional. Jenny has helped our loan financing process went smoothly, application process was super easy and convenient. We were able to otain a mortgage loan at a good rate and the closing was executed in a timely manner. I would definitely recommend Jenny and the Texas Union Mortgage team for mortgage loan services. We would like to express our appreciation to Jenny Phung for all her help in providing mortgage loan services, we wish Jenny and Texas Union Mortgage a long, successful business so others can benefit from their services.
Miracle worker. Jenny and her associates extremely helpful to me and my husband answered all of our hundreds of questions and took time to explain to me in detail each step. She responds quickly to emails and or text . She made us feel we were in good hands and that we were making good decisions.
Jenny really is the best! I shopped a lot of mortgage companies before I found Jenny and I can safely say she is the best. She got us the best rate with the lowest amount of closing costs out of everyone I shopped. She helped us close early and easily. I was skeptical when I read all of her reviews and couldn’t find a negative one. Now I know why, she’s just really great at what she does. As a first time home buyer I had a lot of questions. Jenny always had all the answers and made us feel comfortable throughout the whole process. She always answered the phone or called us back quickly. Call her. You won’t be disappointed.
Outstanding Knowledge and Service. Jenny was upfront and honest, and set realistic expectations on our budget, house payment, down payment and closing costs. She told us what she could do and the amount of time it would take her and she delivered as promised! There were 1-2 underwriting road bumps along the way, but she assisted us in gathering any additional documentation they needed. She even sent us several reminder text messages when we went out of town, so we did forget things we needed to complete to stay on track to close. I highly recommend using Jenny!!! By far the easiest home buying experience we’ve ever experienced.
So helpful! Jenny and her associates were so incredibly helpful to me and my husband when we bought our first home. She responds quickly to emails and is extremely thorough with the work that she does. Throughout the entire process, I was confident that I was in wonderful hands!
Fort Worth, Texas
Very knowledgeable and professional. I have done multiple transactions with Jenny and Team. Jenny is the best, she is a really professional and is there to answer any questions I have. Highly recommended!
Wonderful Lender! Jenny was very thorough in answering our questions through the whole home buying process. She made everything easier to understand, responded to our emails/phone calls/texts promptly, and paperwork was all done in a timely manner. I look forward to working with her again in the future. Thank you again for everything, Jenny!
Grand Prairie, Texas
I can honestly say, Jenny Phung made my first home buying experience a very easy, pleasant and comfortable one. From our first conversation she explained each and every option that was available to me and I never felt pressured into any decision. My phone calls were handled in a professional and timely manner. All in all I really couldn't imagine my home buying process being any easier – I remember telling her I was so scared! . Even now that the deal is done I would still feel 100% comfortable calling Jenny with any questions. She extended her expertise beyond the scope of the business deal and I will for sure recommend her to all my friends and family members. Thanks for everything Jenny – I appreciate you and your team!!
All’s I can say about Jenny and Nichole is WOW!!!!! I went to a couple of other banks who had no clue what they were doing. One place was even trying to charge me a 6% interest rate. Being a former mortgage broker I knew better, so I gave Jenny a call, and she pulled my credit, and said it was going to be an absolute walk-thru. Her and Nichole were super professional and all around cool. They asked for upfront conditions, and I only had to provide a couple of things for underwriting. They got the job done quit, effortless, and absolutly painless. It was a complete joy. If you are looking to refi, new purchase, or first-time-buyer, call them. You will be so happy you did. I will be referring them to any I know that is looking for a home loan. Believe me when I say this, go with them first. Don’t mess with any of these other yahoos. I can’t thank them enough. They are on my Christmas list for life. I am an actual customer. If you want, you can email me, and I will send you a copy of my closing papers. We bought a $336,000 dollar house like it was nothing. My email is [Email removed-Editor].
Fort Worth, Texas
Our experience working with Jenny and her team at Texas Union Mortgage was incredible. This was our first home purchase and they empowered our decision making with sound advice and a depth of knowledge I couldn't hope to gain in the mortgage industry. They worked fast and efficiently enabling us to close ahead of schedule which was wonderful. They were always reachable in the event that I had questions or concerns, and they were able to find me a great lender with an awesome interest rate. I'm so glad that we had Jenny and her team on our side in this process.
Recommended!! - Closed Early!! Jenny and her group did a great job on closing an out of town property! We had a seller that was buying a new house and needed to close early! Jenny and associates got it pushed through quickly without too many speed bumps! :-) Great Job!!
Jenny Phung = Amazing!! I was referred to Jenny by a friend to help me look at options with my home. I wasn't sure if I wanted to sell or refinance etc. Jenny took the time to look at all my options and explain the pros and cons. In the end I decided to refinance and she held my hand through the entire process start to finish. She coached me and helped me develop a plan for a successful future - a financial strategy!! That is surely not your typical agent!! Jenny has an amazing spirit and immense knowledge. There is a great weight lifted from me all due to Jenny. I count her a blessing and a friend and will refer all my friends to this AMAZING lady!! #jennyisablessing!!
Professional with vast knowledge in loan and mortgage business. She took time to review my case and presented different options. She explained every step in an understanding manner. She is very customer oriented and always available. Ms. Phung was very professional throughout the time. She was very knowledgeable & took time to review my case. She explained the whole process well.
We are closing on our house on 5/2/17 and wanted to say how awesome North Dallas Mortgage has been throughout this process. We are first time home owners and are buying our dream home and Jenny, Amy and Laura have been amazing and have made this process a lot easier. I will recommend everyone I ever talk to about North Dallas Mortgage and how amazing they are. Thank You and Bless each and every one of you for making peoples dreams come true and changing peoples lives.
St. Paul, Texas
I work in the mortgage industry so I am very peculiar about the people I chose to work with for my transactions. I did a lot of research and decided to call three lenders and Jenny was the most knowledgeable of the three I spoke with so I decided to go with her. Doing loans for fellow lenders might be one of the most unpleasant tasks for a loan officer, but Jenny and Maya handle it perfectly. I was always well informed and knew what was going on with my transaction. She worked with me to get the best deal with builder I was working with and I had 100% trust in her decision making and how she structured and handled my transaction. It is not easy for somebody who does this for a living to let go and let another professional handle everything. The transaction was easy. The only painful part was a bit of a mix up with the contract right at the end, but Jenny managed to get me an even better deal after speaking with the seller. My pain literally turned out to be a gain because of it AND we still made the closing date. I recommend Jenny and her staff with zero reservation to anybody in the market for a loan and that comes from a twenty plus year veteran of the mortgage industry. On a scale of 1 to 10, I give Jenny and Maya an eleven. Thank you for making this easy.
Very knowledgeable. She explains each line and whenever I had any doubt she clarified it so well.
She gave us so much time to make us understand each and every line item in our title and closing documents. She replied late evening calls / emails / texts and I truly appreciate her followups. Even when it was her daughter's Birthday she was still making calls following up for some documents pending on my closing documents. For me, a first time home buyer, she made the entire process look so easy. Thank you Jenny.
Fort Worth, Texas
Jenny and her team are THE BEST.
I can not say enough about Jenny and her team at North Dallas Mortgage. They are knowledgeable, efficient and professional. Jenny went above AND beyond for us during the loan process. She is accessible, direct and very hard working. Choosing North Dallas Mortgage LLC, specifically choosing JENNY PHUNG as your mortgage broker, will be one of the very best decisions you can make on your journey to homeownership.
Jenny is the best! Jenny was there all the time during my house purchase and was extremely sharp in details always looking for the customer! Highly recommendable to work with in your home lending process.
Little Elm, Texas
Jenny is the best!!!! We initially went with a "big box bank" and were turned down because of high DTI ratio (Student loans) and I was referred to Jenny by my realtor. The first time I spoke to her she instilled such confidence in me, she quickly worked her magic and had me approved and we closed in less then 3 weeks. She is the best and is very personable, before the closing date we have never met but it felt like I knew her for a long time. I highly recommend her especially if you are a first time home buyer.
Jenny and her team were amazing during our loan process. This is our second time using her team and I will continue to use them in the future. She helped us along all the bumps and was always so kind and helpful. We really appreciate her hard work.
Jenny is awesome... she is very responsive and very helpful. Its a pleasure to work with her... Highly recommended.. Highly knowledgeable... very helpful.. very good on follow through.
Jenny is wonderful! She made buying my first time home simple and efficient. She responded immediately. She is extremely knowledgably. She is very personable and friendly.
Awesome!!! Jenny worked hard, was prompt efficient and on time. We closed with no issues. The title company said she was the most efficient lender she had worked with in a long time!! Highly recommend Jenny and her team!!
Little Elm, Texas
Jenny was amazing to work with, with this smile always on her face makes the environment friendly at all times. Her response time to phone calls for questions was very encouraging and she did not waste time to follow up for anything that was needed to see our deal through. My wife and I are so so glad to have a our first home thanks to Jenny.
Jenny knew our situation was going to be a challenge. She was willing to take it on. She and I worked together for over a year and a half. We worked through many ups and downs, but this past Friday I was able to close on my very first home. Jenny never quit on us, and always gave me advice on what I needed to do if I really wanted to make this happen. She walked me through every step even to the final days. She has my business and will always get a good word of mouth referral from me and my family. She is an outstanding person, and North Dallas Mortgage is an outstanding company. They all worked really well with my realtor to see us through. She didn't help get us pre-approved just to see us fail she made sure when we were pre-approved we could really go buy a home. Please go visit her at North Dallas Mortgage and I hope you experience what I did.
Little Elm, Texas
Jenny Phung and her team are absolutely amazing. My husband and I are first time homebuyers and was very nervous about the whole home buying process. Jenny exhibited patience when dealing with us and made sure we understood every step of the process. She has a way of making you feel like you are her only client. Even when we wanted to close on our house early her and her team made it happen. Jenny is very knowledgeable and up to date on the current housing market. We were very impressed by her professionalism and how quickly she addressed all of our concerns. We would recommend her to anyone. She was a great pleasure to work with.
Jenny and her team did an incredible job of communicating with me and my wife throughout the entire process. She is very knowledgeable and provided me a clear explanation of anything I had questions about in a timely manner. I've already begun recommending my friends to Jenny.
Within minutes of talking with Jenny I felt like I had my best friend helping me out. Everything that was going on, I was always informed, and kept in the loop. I was treated with upmost respect, and anytime I had a question I knew I could call her and she would give me an answer or find out and then call me back within the hour. If you had to leave a message then you would hear back within 30 minutes. She was absolutely amazing!! I will definitely use her again and anyone that is looking for someone with the highest care and professionalism please go to Jenny Phung.
Cedar Hill, Texas
I started working with Jenny back in November of last year. She is just wonderful! Very knowledgable, very sweet and always quick when it comes to answering emails. I would definitely recommend her business to someone else. I enjoyed working with her and her company. Jenny you are the best!
Jenny and her team are an awesome team. I have had 3 mortgages processed through them and every time they were just as committed, helpful, and responsive. They have a very professional outlook, and often go above and beyond to accommodate the client. Jenny is very knowledgeable of the market and provides insightful advice. Give them a try, they will make it a pleasant and hassle-free experience.
Jenny is second to none! She was very professional and efficient in helping me and my family close on the property we wanted. She didn't waste any time and delivered on her word. That meant a lot to us. We got a great rate on our mortgage. She has a customer for life.
We had a very difficult builder involved, and Jenny helped us all the way through the process. She was AWESOME! Would recommend (and I have already) to anyone looking for a mortgage. She was quick to answer all my questions. Very pleasant to to speak to, and extremely knowledgable in all matters relating to the home buying experience. She stayed in constant contact with me and my wife and went above and beyond what I would think a normal mortgage broker does in our area. When it came time to sign all the documents, we had another builder related problem and Jenny worked with the title company and builder to solve the issue so we could close on time. Great Job, Jenny!
Jenny, is amazing and so very helpful. No matter the time or day she is available to answer any and all questions or concerns you may have. Thanks Jenny for helping through this journey and making it so easy.
Red Oak, Texas
Jenny is an amazing professional loan agent. She worked very hard and made sure I received the best possible loan and terms available. She treated my loan as if it was her very own. Over the course of the pre-application all the way until closing Jenny has made my wife and I feel like we were important to her and she had our best interest at heart.
Working with Jenny has been a breeze!! She is very professional, internet savvy, let me know what was happening all along, responsive to phone calls, and extremely knowledgeable of the refinance requirements and protocols. It was so easy to work with her!!! GREAT JOB!!!
I had the privilege of working with Jenny on a recent refinance. She got me locked into a great rate and my loan was closed without any delay. Highly recommended for anyone needing to refinance. This was the smoothest real estate transaction I have ever had. Very professional, helpful, and courteous. I highly recommend Jenny and her team.
Jenny was wonderful to work with. She put a lot of time, effort, and even money into helping us buy our first home! Without her I don't believe we would've been able to close on the house. She was very understanding and really good at explaining things to us that we didn't understand. She was available at all different hours of the day and very quick to respond to our calls or questions. Overall it was a wonderful experience and Jenny was just amazing through the whole ordeal.
Grand Prairie, Texas
Jenny was an awesome lender. She was very patient with me. She told me what to do and how to do it to purchase my house. I did just that and closed yesterday with a low interest rate. I will recommend her to any of my family and friends.
Working with Jenny as a first time home buyer was the best experience I could have had. I heard so many horror stories about first time home buying but Jenny eased my mind because she is very expereinced in this process and she helped me understand everything I needed to know. She was very honest and was always avaliable to answer any questions and she made sure if any issues came up she represented me as the home buyer. I would recommend anyone, wanting to purchase a home, to work with Jenny Phung. She is the best hands down.
Jenny was amazing from the get go. This was my first time buying a home, and I was scared to death! However, Jenny, made the process so smooth and easy for us, that quite frankly, it seemed too good to be true. But Jenny did such a great job in keeping us informed and providing us with several different options, and she always did everything with high priority. I would definitely recommend Jenny to my friends and family, or just anyone looking to purchase or refinance a home.
The best Mortgage Broker. She was very professional, fast, and take care all we need it. It was third house our family deal with her. All paper were done within 15 days. The closing within 1 months. Also, she gave us the best rate we can find.
At first we were going with another lender. We were to the point of signing our application but Jenny called us because she knew we were still a bit confused on some things. She took time late in the evening to explain all the charges and lender fees even though the loan wasn't with her. Because of her knowledge and great customer service we decided to go with her instead. She helped us with every step as first time home buyers that was taken. Even when she was home taking care of her family she made time to call and follow up. Now that's what I call superior service. Thanks Jenny for making this process as painless as possible.
Jenny was absolutely wonderful. I think we may have been the most difficult people to provide a home loan for and she was able to get us not only a loan but one at a low interest rate. I really appreciate her patience and knowledge and would definitely recommend her to other people.
Jenny was a pleasure to work with. She came highly recommended to me and I can see why. She walked us through the process and answered any questions. She was prompt and thorough on replies and details that needed to be taken care of. I would use Jenny again and would recommend her to my friends.
Jenny was referred to us by our Agent. We had already been told that Jenny was the best and that she would get the job done, and all this was confirmed from the first encounter. We got preapproval within an hour and from then on Jenny was extremely professional, easy to understand. so patient and always available. We did all this via the phone and internet without ever meeting Jenny in person. Jenny knows her stuff, and will get the job done!
Jenny worked very fast to get all the paperwork to you to make sure that you close on time, and always answers the phone if you have a question. She is very plesant to work with and has a bubbly personality that you will enjoy.
Jenny Phung is a real blessing. She is an expert of her business who excels in customer service. She takes the time to explain every single step of the process of buying a house and getting credit. She answers all the client's questions, emails, and phone calls. She has an outstanding management of the paper work and makes her clients feel confident and stress-free.
Jenny is very professional. She explained the buying process to me in a way that I could understand. No matter what the problem was, she worked with me until the task was complete. I had to ask myself, "Am I part of the Ebby Family?' Because that's the way Jenny made me feel. I felt very relaxed and safe with her, and trusted her judgment. I would recommend her to anybody to handle their housing needs. Jenny is number one in my book and I thank God for her.
Jenny Phung is amazing at what she does; in our opinion she is the best. We trust what she says, and she does what she says. We refer her without any reservation to anyone looking for a dependable, knowledgeable, dedicated, and excellent mortgage broker. If we could give her 10 stars we would!!! Thank you Jenny!
Jenny Phung was so awesome. It was such a pleasure working with her. I would like to thank my realtor Denise Hamilton for recommending Jenny. At 1st I didn't think I would even quailify for a home loan. When Jenny assured me that I qualified I couldn't believe it. Then when she told me how much I could borrow I almost fell out of my chair. I thank you Jenny so much for making this experience good for me. Your laugh is infectious and you were so kind and patient in taking the time... [read more]
Cedar Hill, Texas
You have questions Jenny has the answers! Jenny kept me informed at all times with my loan process. Jenny is very very knowledgeable when it comes to mortgages and will take the time out to make sure you understand everything. I would highly recommend Jenny when purchasing or refinancing your home! Thanks again Jenny I love my HOME. :-)
Fort Worth, Texas
Jenny was very helpful. Walked me through the process. She did a lot of the leg work, things I should have done but she took the initiative on certain tasks. Jenny is a woman of her word, if she says she will get it done it will be done. We joked one, me being a nurse, she said, "Darlene I would trust you for any medical questions or problems so I need you to trust me with helping you to get into a home". I trusted Jenny, and here I am in my home, overwhelmed. Thank you Jenny from the bottom of my heart. Thanks so much.
Greg & Cecelia
I first contacted Jenny late on a Friday when I could not reach the lending agent I was working with. She quickly provided a pre-approval letter with minimal questions. She knows current competitive rates. She answered all my questions, including those redundant and novice ones. Very friendly, prompt and professional.
Earl & Michelle
It was a pleasure working with Jenny. She kept us informed on all details and demonstrated a tremendous knowledge. Jenny did an outstanding job walking us through the entire process. She was honest, efficient, and committed to the end. If you are looking to purchase a home, I would definitely recommend North Dallas Mortgage.